Agent

Technology & Systems Hub

Access the systems and software used to communicate, complete training, manage servicing activities, and support assigned client programs.

Select a platform below to access the system or view available support resources.

Systems & Software

Select a system below to access the tools and resources you need.

SCHEDULING & CORRECTIONS

Tier A

Scheduling Center

Selecting schedule requests for Tier A Agents

Tier B

Scheduling Center

Selecting schedule requests for Tier B Agents

Change

Requests

Submit changes to approved schedules

Manual Shift

Requests

Request shifts manually during system outages

INVOICING & COMMUNICATION

Invoicing

System

Record your servicing start and end times

New Agent

Support Room

Meeting space for new agents to gain support

Active Agent

Call Center Floor

Virtual office when servicing clients

Contractor

Message Board

View important updates and announcements.

Questions about systems?

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